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Effective Date: 8th September 2024
Welcome to Prestige Medical Wholesale Limited. Prestige Medical Wholesale is a trading name of Monarch Holdings Group Limited and is owned and operated by Monarch Holdings Group Limited. By accessing or using this website (the “Website”), you agree to be bound by the following terms and conditions (“Terms”). Please review these Terms carefully. If you do not agree to any part of them, you must not use this Website.
1. Customer Rights
UK consumer protection laws allow customers to withdraw from their purchases. You may exercise your right of withdrawal within 14 days of receiving the goods by notifying us in writing. Goods must be returned unused, in original packaging, and in re-sellable condition. Prestige Medical Wholesale reserves the right to refuse returns that DO NOT meet these conditions.
2. Consumer Rights
You have statutory rights under the Consumer Rights Act 2015 as a consumer. These rights include protection against faulty products, the right to receive goods as described, and fair contract terms.
3. Contact Details
If you have any questions about these Terms or the products we offer, you can contact us at:
Prestige Medical Wholesale Limited
Unit 27, Derwent Business Centre
Clarke Street
Derby
DE1 2BU
4. Payment Terms
We accept the following payment methods: Credit/Debit Cards, Bank Transfers, and PayPal. Payment must be made in full at the time of order. The customer is responsible for any special fees, such as currency conversion or international transaction fees.
Shipping Terms
At Prestige Medical Wholesale, we process and dispatch orders promptly to ensure timely delivery. However, by placing an order on our website, you acknowledge and agree to the following shipping terms:
Orders are typically processed and dispatched within 2 working days. Processing times may vary depending on order volume, product availability, and other factors.
2. Delivery Time Frames
Estimated delivery times are provided at checkout based on the chosen shipping method and destination. These time frames are estimates only and DO NOT guarantee a specific delivery date unless the customer has chosen a particular delivery option at checkout.
3. Shipping Carriers
We use third-party carriers to deliver your order. Once the order has been dispatched, the delivery process is in the hands of the shipping carrier, and we have no control over delivery times.
4. Late Deliveries
Prestige Medical Wholesale accepts NO RESPONSIBILITY for the late arrival of orders. Delays caused by the shipping carrier, customs clearance, weather conditions, or other unforeseen circumstances are beyond our control, and we are not liable for any losses or inconvenience caused by such delays.
5. Tracking
Where applicable, tracking information will be provided once your order is shipped. You are responsible for tracking your order and contacting the carrier for delivery issues.
6. Failed Deliveries
If delivery attempts fail due to an incorrect address provided by the customer, an absence at the delivery address, or failure to collect the order from a local post office or carrier facility, the customer will be responsible for additional re-delivery charges.
By placing an order, you agree to these shipping terms. If you have any questions or concerns, please get in touch with our customer service team at sales@prestigemedicalwholesale.com
6. Returns and Refunds
At Prestige Medical Wholesale, we are committed to providing high-quality medical supplies. However, if you are not fully satisfied with your purchase, our returns policy outlines how we handle returns and refunds for eligible products.
1. Eligibility for Returns
Due to the nature of medical products, returns are only accepted under the following conditions:
• The item is faulty or damaged upon arrival.
• The wrong product was delivered.
• The product is unopened, unused, and in its original packaging.
We only accept returns on medical supplies that have been opened or used for hygiene and safety reasons if the product is faulty.
2. Return Period
You have 14 days from the date of receipt to request a return. After this period, returns are no longer accepted.
3. How to Initiate a Return
To start the return process, please get in touch with our customer service team at:
• Phone: 07301 290313
When contacting us, please provide the following details:
• Order number
• Product details
• Reason for return
• Photo evidence (if applicable, for damaged or faulty items)
We will respond within 48 hours with further instructions on how to return the product.
4. Return Shipping
The customer is responsible for return shipping costs, except in cases where the item is faulty, or we have sent the wrong product. We recommend using a tracked service, as we are not responsible for lost returns.
5. Condition of Returned Goods
Returned items must be in unused condition, with all original packaging intact. We reserve the right to reject returns if the product has been used or the packaging has been tampered with.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 14 days using the original payment method. Please note that any shipping costs (original and return) are non-refundable unless the return is due to our error (faulty or incorrect item).
7. Non-Returnable Items
Certain items are not eligible for return under any circumstances, including:
• Opened or used medical supplies
• Custom or special-order items
• Perishable goods (such as liquids or sterile items with broken seals)
8. Exchanges
We DO NOT offer exchanges. If you require a different product, please initiate a return for a refund and place a new order.
9. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of receipt with detailed photos of the damage. Depending on availability, we will arrange a replacement or refund.
If you have any questions regarding our returns policy, contact us at
sales@prestigemedicalwholesale.com
7. Safety Information
Please ensure that you read and follow all safety instructions the product manufacturer provides. Prestige Medical Wholesale is NOT responsible for any injury or damage resulting from improper use of products. Always use products as directed by the manufacturer.
8. Privacy
Your privacy is important to us. We collect, use, and store your personal information in compliance with our [Privacy Policy]. By using our Website, you consent to the collection and processing of your personal data as described in our Privacy Policy.
9. Data Protection
We are committed to protecting your personal data and complying with the UK GDPR and the Data Protection Act 2018. Your data will only be used for the purposes described in our Privacy Policy, and you have the right to access, amend, or delete your data at any time.
10. Intellectual Property
All content on this Website, including text, images, logos, and product descriptions, is the intellectual property of Prestige Medical Wholesale or its licensors. You may not reproduce, distribute, or use any content from this Website without our express written permission.
11. Acceptable Use
You agree to use our Website only for lawful purposes. You may not use our Website in any way that breaches any applicable local, national, or international law or in a manner that is fraudulent, harmful, or unlawful. Unauthorised use of the Website, including but not limited to hacking or distribution of malware, is strictly prohibited.
12. Security
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorised use of your account. We are not liable for any losses or damages resulting from unauthorised access to your account.
13. Website Availability
We strive to keep our Website available at all times, but we do not guarantee continuous or uninterrupted access. The Website may be occasionally unavailable due to maintenance, upgrades, or other reasons. We are not liable for any inconvenience or loss caused by Website downtime.
14. Cookies
We use cookies to improve your experience on our Website. Cookies are small files stored on your device to track usage and preferences. By using our Website, you consent to our use of cookies as described in our [Cookie Policy]. You may disable cookies through your browser settings, which may affect the website’s functionality.
15. Links to Other Websites
Our Website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or availability of these external sites. We recommend reviewing the terms and privacy policies of any third-party websites you visit.
16. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Website after changes have been made constitutes your acceptance of the updated Terms.
By using our website and placing an order, you agree to these Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact us.