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What types of products do you offer?

We specialise in providing high-quality medical and aesthetic supplies, including dermal fillers, injectables, skincare products, and medical supplies.

Who can place an order on your website?

Our website allows medical and aesthetic professionals, as well as regular customers, to place orders. Professionals may need to provide certifications or licenses to purchase certain restricted products. Regular customers can shop for non-restricted items, such as skincare and beauty products, without any special requirements. We cater to aesthetic clinics, dermatologists, cosmetic surgeons, and other healthcare professionals.

Are your products authentic and safe?

Yes, our products are sourced directly from licensed manufacturers and authorised distributors. They are FDA-approved and CE-certified and meet the highest safety and quality standards.

Who can place an order on your website?

Our website allows medical and aesthetic professionals, as well as regular customers, to place orders. Professionals may need to provide certifications or licenses to purchase certain restricted products. Regular customers can shop for non-restricted items.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Please note that international customers are responsible for ensuring the products comply with local regulations and paying for applicable customs duties.

What is your return and refund policy?

Due to the nature of medical and aesthetic products, returns are only accepted for damaged or defective items within 14 days of receipt. Contact our support team immediately if you encounter any issues with your order. We will replace or refund your purchase based on the situation.

How can I track my order?

Once your order has been shipped, we will send you a confirmation email with tracking information. You can also track your order through your account dashboard on our website.

Do you offer bulk discounts?

Yes, we offer special pricing and discounts for bulk orders. Please contact our sales team for more information on customised pricing based on your needs.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Google and Apple Pay and bank transfers. We can also arrange customised payment plans for bulk or recurring orders.

Can I edit or cancel my order after placing it?

You may edit or cancel your order within 24 hours of placing it, provided it has yet to be processed for shipping. Contact our customer support team for assistance as soon as possible.

Is there a minimum order requirement?

Some of our products may have minimum order quantities, particularly for bulk orders. However, many items can be purchased individually.

Can I order a custom for specific products not listed on your website?

Yes, we can accommodate custom orders for products not listed on our website. If you're looking for a specific medical or aesthetic product, please get in touch with our sales team with the details, and we will do our best to source it for you.

How do I contact customer support?

You can reach our customer support team via email or phone, or through the website's live chat feature. Our support hours are [Insert hours], and we aim to respond to all inquiries within 24 hours.

Can I get product information before purchasing?

Absolutely! We provide product information in the description to help you make an informed choice. Each product page includes product descriptions, usage guides, and technical details. If you need further assistance, our expert team can answer any questions and provide recommendations based on your specific needs.

How do I apply for a customer account?

Click our website's “Register” button to apply for a customer account. If you are a medical or aesthetic professional, you'll be asked to provide your business details and any required certifications or licenses for verification. Regular customers can also register by providing basic information. Once your account is approved, you can purchase from our product range and special offers. For assistance, feel free to contact our support team.

What qualifications are required to purchase medical and aesthetic products?

To purchase certain medical and aesthetic products, you must provide proof of relevant qualifications, such as a medical license, nursing certification, or aesthetic practitioner certification, depending on the product category. This ensures that trained professionals use restricted products in compliance with laws and safety regulations.

Are there any eligibility requirements for purchasing specific products?

Yes, some of our products, such as injectables and prescription-based treatments, can only be purchased by licensed medical professionals (e.g., doctors, nurses, or certified practitioners). Regulations may also restrict certain items. Please review the product descriptions for specific requirements or contact our support team for further clarification.